1. Introduction
At Globxpert, we are committed to ensuring the satisfaction of our customers. We strive to provide high-quality services and value your feedback. If you are not completely satisfied with the services we provide, our Refund Policy outlines the process for requesting a refund.
2. Refund Eligibility
2.1 Satisfaction Guarantee: We offer a 100% refund if you are not satisfied with the services provided by Globxpert. This policy applies to all services offered, including but not limited to chimney repair, gas stove burner repair, gas hob cleaning, and cooking range repair.
2.2 Refund Request Period: To be eligible for a refund, you must request it within 7 days of the completion of the service. Requests made after this period will not be considered for a refund.
3. How to Request a Refund
3.1 Contact Us: To request a refund, please contact our customer support team via the following methods:
- Phone: +91 73863 53313
- Email: Support@globxpert.com
Provide your contact details, service information, and a brief explanation of why you are requesting a refund.
3.2 Refund Processing: Once your refund request is received, our team will review the details and contact you to confirm the refund. We may ask for additional information or clarification to process your request.
4. Refund Method
4.1 Full Refund: If your refund request is approved, we will process a full refund of the service fee. The refund will be issued using the same payment method that was used for the original transaction.
4.2 Refund Timeframe: Refunds will be processed within 7-10 business days from the date of approval. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
5. Exceptions
5.1 Non-Refundable Circumstances: Refunds are not available in cases where:
- The service was not requested through official channels or was performed outside of the agreed scope of work.
- The service was not provided due to customer error or negligence.
6. Contact Us
For any questions or concerns regarding our Refund Policy, or if you need assistance with a refund request, please reach out to us:
Globxpert
Phone: +91 73863 53313
Email: Support@globxpert.com
Address: Santacruz East Mumbai 400047, #45 Behind Ganesha Temple, New Thipasandra Main Road, Bangalore-75, 15-21-69, BJP Office Road, Balaji Nagar Kukatpally, Hyderabad – 500072